Back in 2019, the government contacted us to provide consultancy on the future of Stafrænt Ísland (e. Digital Iceland). We were to analyze the current status and infrastructure and provide our recommendations for the project's future to ensure easy cooperation and interoperability between government branches and third-party contractors.
One of our first tasks was to analyze the current status and infrastructure of Digital Iceland. We advised how the government could better use X-Road, the open-source data exchange layer. X-Road would allow government agencies to securely expose APIs and share sensitive data between different branches.
The most significant success criteria for the future of Digital Iceland was to improve the usability and discoverability of the government's forward-facing systems; namely the information portal, self-service, identification service, and my pages.
We detailed, from the user's point of view, the pain points of the current system and provided suggestions on how they could be mitigated without sacrificing the high standards of security that the government holds
We then provided a detailed presentation of our recommendations for the technical requirements needed to ensure the best cooperation and interoperability between government branches.